Refund Policy

Last updated: October 15, 2026

Failed generation

If a video generation definitively fails, its credit is automatically returned to your account. An uncertain provider submission is held for review instead of being retried or charged again. Open a support ticket with the video ID if a task needs review.

Payment refund requests

Contact support within 14 days of purchase to request a refund of an entirely unused pack, or to report a duplicate payment. Include your order number and reason. Do not include card details or passwords.

Consumed credits are normally not refundable solely because you prefer a different creative result: AI likeness, movement and composition vary. If a technical defect prevented delivery, contact us so we can investigate. Rights provided by applicable law are unaffected.

Processing

Approved cash refunds are processed through the original payment method. Provider and bank processing times vary; we will confirm when a refund is issued. Refunded credits are removed from the account. Credits returned after generation failure remain available for another video and do not automatically trigger a cash refund.

No subscription to cancel

All packs are one-time payments. There are no recurring charges to cancel.